Your Rights

If you receive services through Magellan, you have the right to: 

• Be treated with respect and consideration for your dignity and privacy. 
• Be treated fairly regardless of race, religion, gender, ethnicity, disability or source of payment. 
• Have your treatment and other information kept private. Records may be released without your permission only where permitted by law. 
• Easily get care in a timely fashion. 
• Receive information on available treatment options and alternatives in a way that is appropriate to your condition and easy to understand. 
• Share in developing your plan of care. 
• Receive interpretation services at no cost to you. You also have the right to receive information in a language that you can understand. Information is available in other formats if you request it. 
• Receive information about Magellan, its practitioners, programs, services, and    role in the treatment process. 
• Ask providers about their work history and training. 
• Not be restrained or secluded to make you do something you do not want to do (as specified in federal regulations on the use of restraints and seclusion). 
• Give input on Magellan’s Rights and Responsibilities policy. 
• Request certain preferences in a provider. 
• Have provider decisions about your care made on the basis of treatment needs. 
• Be given health care services that obey state and federal laws that have to do with your rights. 
• Participate in decisions regarding your health care. This includes the right to receive a second medical opinion and the right to refuse treatment (except when ordered by a court). 
• File a grievance about Magellan, a provider or the care you receive. 
• Request and receive a copy of your medical records. You can also request that they be changed or corrected. 
• Exercise your rights. If you do this, it will not affect the way Magellan and its providers treat you. 
• Receive written information on advanced directives and your rights under state law. 
• Have candid discussions with your provider about appropriate treatment options for your condition regardless of cost or benefit coverage.