Early Childhood Supports and Services

Member Grievances

Not Happy with Something? You Can Tell Us.

If you are a pregnant member or the caregiver of a child in the ECSS program, you can tell us if something did not go well. This is called a grievance. 

What is a grievance?

A grievance is when you tell Magellan that something made you unhappy. For example: 

  • You could not get an appointment 
  • You had trouble getting the services your child needs 
  • A provider was rude or did not listen 
  • You were treated unfairly 
  • You felt unsafe 
  • You do not agree with how Magellan handled a concern 

You will not be punished for filing a grievance. It’s your right to speak up. 

Who can file a grievance? 

 

  • Pregnant members in the ECSS program 
  • Parents or legal guardians of a child in the ECSS program 
  • Someone else you trust, if they have your permission (we may ask for proof) 

Ways to file a grievance: 

1. Submit Online Form

Review and complete our Online Grievance Form.

2. By phone

Call Magellan at 1-800-327-0205 
If you are deaf or hard of hearing, call 7-1-1 to use the Louisiana Relay Service. 

3. By mail

Send your grievance to:

Magellan Health Services
Attn: Grievance
P.O. Box 83680
Baton Rouge, LA 70884-3680

What happens after you file a grievance?

 

  • You’ll get a letter in 3 business days to let you know we got it 
  • If it’s urgent, we’ll act quickly 
  • You’ll get a letter with our decision in 30 calendar days 

If it’s an emergency or someone is in danger, call 911 right away. 

Member Grievance Request Form – ECSS Program

Magellan Healthcare, Inc. (Magellan) is committed to ensuring that participants in the Early Childhood Supports and Services (ECSS) program have the right to voice concerns without fear of penalty. If you are a pregnant member or the caregiver of a child aged through 5 enrolled in ECSS, you may submit a grievance directly or through an authorized representative. 

A grievance is any expression of dissatisfaction about services, care coordination, access, provider behavior, or other concerns. This includes issues that you would like Magellan or the ECSS site to investigate or resolve. You may submit a grievance at any time. 

How to file a grievance:

  • You may also submit a grievance verbally by calling the Magellan ECSS Member Line at 1-800-327-0205 (TTY 711). 
  • Supporting documents may be shared. 
  • Magellan will review each grievance and provide a written acknowledgment.
  • If your grievance is urgent and involves risk to health or safety, it will be reviewed by the Clinical Reviewer and Medical Director. 
  • All grievances will receive a written resolution letter within 30 calendar days, unless expedited action is required. 

If someone else is submitting the grievance on your behalf (such as a non-parent relative, foster parent, or community advocate), documentation authorizing them to act on your behalf may be requested. 

 

Note: This form is for grievances only. To report an emergency or immediate safety concern, call 911. 

If the concern cannot be resolved at the ECSS site level, or if it involves systemic or serious issues, it will be referred to Magellan for further investigation and resolution.